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ISP
Leadership Welcomes the Employee Training
Institute
>Robin Carvajal,
Dean of Workplace Learning and ETi Executive Director, looks
forward to the continued integration of ETi into the district’s
new Instructional Services and Planning (ISP) office.
Robin reports directly to Dr. Henry Ingle, Vice Chancellor
for Instructional Services and Planning, and Dr. Sharon
L. Rhodes, Dean of Economic and Workforce
Development.
Reintroducing SDCCD’s
Organizational Development
Consulting Firm
When district leadership created ETi
in 1990, they knew that its 501 (c) (3) non-profit corporate
structure would allow it to operate as a high quality turn-key
organization, delivering diverse services with short
turn-around time.
Today, more district departments are
discovering that ETi’s connection to industry, our experience
in academic and commercial educational program design, and our
ability to cut red tape due to our non-profit corporate
structure can creatively benefit their department and grant
initiatives in a variety of ways. From managing back office
administrative tasks to overseeing HR functions to providing
marketing support for special projects and services associated
with district programs, ETi stands ready to support
innovation. |
ETi...Built for
Business
ETi is one of SDCCD's more visible ambassadors of
economic and workforce development. Designed to be highly
responsive to client needs, our staff is customer-centric, data
driven and up-to-date with industry and instructional
trends. We provide customized workforce training,
organizational development consulting and fiscal and project
management to businesses, agencies, and organizations in the San
Diego region. When possible, ETi leverages district resources in the
design and delivery of employee training and development programs.
ETi’s clients choose our consultative program design, exemplary
customer service, and unique ability to coordinate multiple
resources of the San Diego Community College District. Our corporate
structure, strategic relationship with SDCCD and expertise in
employee development combine to make the company a resource of
choice for many private and public sector clients. ETi often
competes with top regional and national training and management
consulting firms, and wins.
In Fighting
Trim
ETi’s lean but mighty
staff of five brings valuable business and program development
experience to the ISP team. We offer customer service, sales
support, strategic marketing and communications, project management,
contracting and curriculum development expertise to the department’s
efforts to integrate all vocational, career and technical programs
while continuing to build strategic community, business and
corporate partnerships.
Nuts and
Bolts
Much of what we do is
customized at the client’s request. We are skilled at asking key
questions to uncover business needs. Then we craft services that
target those needs. Sometimes our programs are in partnership with a
college and are for-credit; sometimes our programs are designed in
partnership with Continuing Education and are offered as non-credit
programs; and sometimes we partner with local, regional or
state-wide organizations or businesses to offer not-for-credit and
fee-based programs.
|
 The Ohio
State University & ETi offer DACUM
Certification
DACUM
= Developing
A
Curriculum
The Ohio
State University’s DACUM Training Institute is designed
for:
- workforce
program course designers
- training
coordinators
- trainers
- curriculum
specialists
- educational
specialists
- staff or HR
development specialists
ETi is pleased to
invite interested faculty and industry consultants to attend a
week-long training workshop hosted right here in beautiful San
Diego this January or February. Not only will you leave
prepared to be a successful DACUM facilitator, you
will:
1. Acquire general
facilitation skills and questioning
techniques.
2. Practice using the
DACUM process to analyze a real
job
and receive systematic
evaluation from a trained
facilitator.
3.
Receive Certification as a DACUM
facilitator.
For workshop time, place, costs and other
details, please contact
Robin at rcarvaja@sdccd.edu |
Customizing
Workforce Development Improves Organizational
Effectiveness
ETi
provides a unique and critically relevant portal into the local and
national economic environment, enhancing the district’s ability to
deliver labor market needs. Several ETi clients have won prestigious
awards in recognition of their support of training
initiatives designed by our staff. The following project
profiles illustrate the diversity of ETi’s services and client base
as well as how ETi meets niche training and program development
needs on behalf of the district.
Opening Doors and Minds at
Cox Communications
Cox Communications recently won the San Diego Society
for Human Resource Management's (SHRM) Grand Prize for
Workplace Excellence 2005. Daryl Smith, SPHR-VP Human
Resources, cited the Cox University program as a key element in
their strategy of "hiring for attitude, training for skill." ETi is
pleased to showcase SDCCD's ability to complement our business
partners' efforts to improve organizational effectiveness and
overall workforce performance and satisfaction.
Approximately
60 Cox Communications employees who ordinarily wouldn’t attend
courses offered by any post-secondary educational providers in San
Diego are enjoying classroom success earning college credit,
conveniently at their own work site. Cox employees owe this unusual
opportunity to their employer who champions employee development
initiatives such as this by picking up the tab for the creation and
coordination, and the strategic partnership between ETi and City
College program developers and adjunct
professors.
| “Cox and companies like it
are as much the winners as the students in this unique blend
of work and education, as all parties greatly benefit from
having these educational opportunities in their
workplace.” Lori Oldham, Adjunct Professor, San
Diego City
College |
ETi
Supports County HHSA in Tech System Upgrade
For more than a year, San Diego County's Health
and Human Services Agency has been planning for one of the nation’s
largest technical upgrades, and SDCCD's ETi is a major partner
in the process. As they move to a robust electronic case
management system, the agency asked ETi to assist with addressing
the “human side of change.” ETi is providing a range of
services including change management consulting, internal
communication strategies, curriculum development and training
coordination and delivery for approximately 2000 HHSA employees
affected by the planned 2006 CalWIN migration and implementation.
Small
Contractors & their Pipeline to Success
The Pipeline to Success and its Training Source,
two initiatives we created last year to expand replicable
construction industry-based business skills training and business
development services to the San Diego economic community, began as a
2004 contract between the San Diego Water County Authority’s Small
Contractor Outreach and Opportunities Program (SCOOP) and ETi.
Because of the initiative, businesses, unions, trade and business
organizations, and public agencies such as the Water Authority, the
Centre City Development Corporation, the City of San Diego, and the
San Diego Community College District collaborated for growth as
never before.
While designing the
program, ETi anchored the San Diego Community College District in
the midst of one of the fastest growing sectors of the San Diego
economic community, putting it in prime position to assist the
construction community with the introduction of new and innovative
best practices including environmentally sound products, services
and procedures; scholarships and training programs for new trades
people; and career ladder programs for workers who want to migrate
to other areas within the field.
In honor of the Water
Authority’s commitment to its outreach efforts, The Training Source
was voted “Exemplary Small Business Program Initiative
2004” by the San Diego Supplier Development Council and
awarded the Multicultural Heritage Award by San
Diego Business Journal in May 2005. The synergy between ETi’s
partnerships, district resources, and business and program
development activities connected small businesses, entrepreneurs,
large contractors, academia and key public agency
personnel.
One-Two Day Training
Programs
ETi designs and delivers these and other
short-term programs:
Sexual Harassment, Customer Service, Business Writing,
Effective Presentations, Safety Compliance, Critical Thinking,
Leadership, Conflict Resolution, Stress Management, GIS, Time
Management, Supervisory Skills, Workplace ESL, Facilitation, Command
Spanish, Basic Skills, Project Management
Your Workforce
College™
ETi is hard at work packaging district talent within its
"Your Workforce College" programs. Our corporate college
programs are not a random collection of generic courses. We bring
for-credit associate degree programs to local employers in
partnership with our colleges. ETi assists in the delivery of degree
programs in such disciplines as business administration, health
sciences, and engineering and manufacturing
technologies.
ETi Assists District with
CIS Environmental Scan
In
support of the
district's strategic
planning, program analysis and evaluation
efforts, ETi is assisting with the facilitation
of the Computer Information Systems Environmental Scan and
Planning Process. Slated for completion by June 2006, this
initiative will launch program planning and coordination across
the district in the CIS/CBTE/BIT programs. Deliverables include
the completion of a needs assessment focusing on the computer
science industry and associated areas of technology, an outline
of emerging trends in technology and projected workforce needs, an
analysis indicating gaps and overlaps in internal offerings,
and a summary report showcasing opportunties for program development
and partnerships.
An advisory board and
district-wide coordination team will be established to conduct
this initial planning process. The advisory board will be comprised
of the CISC/CBTE/BIT deans from each of the campuses and
department chairs. The district-wide faculty/administrators'
planning and coordination team will consist of the department
chairs, contract faculty, and program deans. Planning sessions will
occur in the spring. We can look forward to learning more about
program direction, targeted areas of development and hypotheses
on where the world is going in the area of technology particularly,
and how SDCCD fits into the scheme of things.
WpLRC/ ETi
Researches Nanotechnology and MEMS Industry
Clusters
An Introduction to
WpLRC
Co-housed at ETi is the Workplace Learning
Resource Center (WpLRC) of the San Diego Community College District.
In existence since 1991, the
WpLRC mission is to advance California's economic growth and global
competitiveness through quality education and services focusing on
continuous workforce improvement, technology deployment and business
development. As part of a network of service providers within the
California Community College system's Economic and Workforce Development
Program, the 12
member WpLRC initiative has developed an updated vision based
on an expansion of customized workplace programs. These include IT
skills upgrade training, Career Ladders components and an array of
organizational consulting services that impact the bottom line of
organizations while still focusing on the needs of those employees
traditionally served - non-native English speakers, adults in need
of literacy, communication skills and basic skills upgrade.
ETi and the WpLRC often
symbiotically develop programs that are functional in
context to the job by providing skill enhancement that employees can
apply immediately to their job. Innovative delivery methods are used
including computer-based training, online instruction, and
short-term onsite training. Effective WpLRC programs are designed to
meet the rapidly emerging just-in-time needs of the organization and
the worker by successfully translating learning into improved job
performance while providing workers with greater earning ability.
We are currently engaged in a
study that carefully explores the developing nanotechnology and
Micro-Electro-Mechanical Systems (MEMS) industry clusters to
determine where entry level workers are most likely to find jobs,
how they should be trained for those jobs, and what the training
would look like . The study will also identify opportunities for the
colleges and WpLRC Initiative to move in new directions that include
a horizontal cross-industry focus representing emerging technologies
that will be "new job categories" in new industries that may involve
new system-wide delivery strategies and methodologies.
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ETi’s Regional
Impact
ETi &
Business
In fiscal year
2004-2005, ETi served approximately 1839 individuals and more
than 700 businesses with services reported to the state
chancellor’s office of Economic and Workforce Development.
Subjects included customer service courses, Spanish for
business, career ladders for the hospitality industry, public
agency contractor and small business training, and on-site
courses that map to associate degrees as well as a variety of
customized not-for-credit courses for
businesses.
ETi and
Faculty Training
ETi regularly
responds to calls from community colleges throughout
California to share curriculum and expert advice regarding
workplace learning programs. We present at local and statewide
conferences on model programs, and regularly train faculty in
one-on-one and group sessions to work on-site on customized
contracts. Additionally, ETi and the Workplace Learning
Resource Center provide assistance in designing and managing
several programs that enable incumbent workers and at-risk
high school students to participate in for-credit, on-site or
specially formatted courses, increasing alternative
opportunities for increased enrollment in degree
programs.
ETi
Partnering with Colleges, WpLRCs and Industry
Specialists
ETi and the WpLRC
maintain ongoing partnerships with regional colleges,
educational institutions and industry experts to research and
deliver just-in-time training services. Our diverse
partnerships add value to services we deliver to our academic,
non-profit and corporate clients. Strategic partnerships this
year include:San Diego Continuing Education; City, Mesa and
Miramar Colleges; Grossmont/Cuyamaca, Southwestern, College of
the Desert, Palomar and Miracosta Community Colleges; San
Diego City Schools,San Diego County Department of Education;
CALPRO (California Adult Educators Professional Development
Centers); all 11 WpLRCs; the James Irvine Foundation; the
California State Department of Education; the San Diego
Workforce Partnership; the San Diego Contracting Opportunities
Center and PTAC, the San Diego County Water Authority, Centre
City Development Corporation, the City of San Diego, San Diego
County of Health and Human Services, the San Diego Supplier
Development Council, The Southern California Women’s Center
Center, Business Processes, Inc., and ED-To-Go (offering
on-line courses). |
Strategic
Partnerships Yield Results
By
helping colleges gather detailed information about needs of the
local labor force based on the industries in our area, ETi can
assist in the development of programs that address present and
future skill demands of those industries and present them to local
employers.
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We Want to Hear from
YOU!
We want to introduce
ourselves to the many district employees who have never heard
of us, or have heard of us but could never quite put their
finger on what ETi does.
We’re sharing snapshots
of several projects, too, because we think it’s important that
you know that your district has its own consulting firm. (And
we’re interested in packaging the talent and innovation of our
faculty at every opportunity.)
We want to spark a dialogue with faculty
interested in working with ETi to provide “just-in-time”
training and consulting in industries such as:
•
Biomedical/Biotech/Pharmaceuticals
• Small
Business/Entrepreneurialism
• Medical Services
•
Software/Computer Services
• Business
Services
Integration Breeds New
Strategy
ETi looks for ways to connect district
programs and resources to our business community. We want to
feature more district talent and program initiatives,
representing SDCCD as a reliable and innovative workforce
development partner.
Call for Proposals from District
Personnel
If you have an idea for a program or
service that you think has commercial application, ETi program
developers want to hear from you! Visit our Web site
at:
www.TrainWithETi.com >> Jobs >> Request for Proposals
(RFP) or call Robin
at 619.388.1149.
If
you’re interested in working as a consultant, click on
Jobs >>
Request for Qualifications
(RFQ). |
Robin
Carvajal: Dean, Executive Director
Chris
Striebich: Senior Accounting
Technician
Sarah
Halstead: Business and Program
Development
Jillian
Moss:
Operations/Contracts
Terry
Erbacher: Senior Program Assistant
Gulsinay
Harris: Program Assistant
9315
Hillery Drive, Suite 204
San Diego, CA 92126
Tel:
619.388.1150
Fax: 619.388.1194
www.TrainWithETi.com
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